Return & Complaint

Q: How do I return an item?

First, fill out our returns form and specify the reason and the country from which you wish to return the items. You will then receive a link to the DHL returns portal, where you can create your shipping label. Pack the items securely, attach the label to the parcel, and send the Return back to us. As soon as we have received and inspected the shipment, we will refund the invoice amount as quickly as possible.

Q: Will I incur Shipping costs for a return?

The cost of a Return (e.g., if you are dissatisfied with the item or cancel the purchase) is generally borne by the buyer. The return shipping costs are €6.19 and are paid directly by the buyer to DHL . For a claim (e.g., for a defective or incorrectly delivered item), we will of course cover the return shipping costs.

Q: How long do I have to return something?

You can return your order to us within 30 days of receiving the goods. It is important that the items are in their unopened original condition .

Don’t worry - it’s really easy with us.

Sometimes things don’t quite go as planned: Did you accidentally order the wrong item or change your mind later? No problem - returning an item is easy with cardcosmos.
Simply fill out our returns form and conveniently send the items back to us.

If a product is damaged or something is missing, that’s just as easy to resolve:
Simply fill out the claims form, and we’ll arrange a replacement or refund as quickly as possible.

Frequently Asked Questions about Return & Complaints

Here you’ll find all the information about returns, refunds, and complaints at cardcosmos – simple, fast, and transparent.

How do I return an item?

First, fill out our returns form and specify the reason and the country from which you wish to return the items.

You will then receive a link to the DHL returns portal, where you can create your shipping label.

Pack the items securely, attach the label to the parcel, and send the Return back to us.

As soon as we have received and inspected the shipment, we will refund the invoice amount as quickly as possible.

Will I incur Shipping costs for a return?

The cost of a Return (e.g., if you are dissatisfied with the item or cancel the purchase) is generally borne by the buyer.

The return shipping costs are €6.19 and are paid directly by the buyer to DHL.

For a claim (e.g., for a defective or incorrectly delivered item), we will of course cover the return shipping costs.

How long do I have to return something?

You can return your order to us within 30 days of receiving the goods.

It is important that the items are in their unopened original condition.

My package is damaged...

If a product arrives damaged or has a manufacturing defect, please fill out our complaint form.

We’ll review the case as soon as possible and, once we receive your complaint, either send you a replacement or issue a refund.

When and how will I get my money back?

Once we have received and inspected your return, we usually initiate the refund within 1–2 business days.

Depending on the payment method, it may take a few more days for the amount to appear in your account or your PayPal account.